Returns & Exchanges
At Novafinity, every writing tool, desk accessory, paper essential, and productivity item should feel useful in your real workspace. If your order is not the right fit for your setup, our returns and exchanges process is designed to stay clear, supportive, and easy to follow. Eligible items may be returned or exchanged within 30 days, and our team is available 24/7 to help you move through the next step with confidence.
Eligible products can be returned or exchanged within 30 days after delivery.
We support free returns and exchanges for eligible orders to keep the experience simple.
Our customer support team is available anytime for order and policy questions.
Clear Steps For A Better Fit
Whether you need to return a workspace item or exchange it for a better match, our process is structured to feel calm, practical, and easy to understand.
Order Review
Start by checking your order details, delivery date, product condition, and the item you want to return or exchange.
Simple Resolution
Our team helps guide the next step so the process stays organized from the first request to the final outcome.
Policy Snapshot
A quick overview of how our return and exchange policy works before you begin a request.
30-Day Window
Returns and exchanges are available within 30 days of delivery. This gives you time to review your stationery, desk tool, or productivity item in your actual space.
Eligible Condition
Items should be unused, clean, and returned with original packaging, included accessories, manuals, inserts, and any protective materials when possible.
Free Resolution
Eligible returns and exchanges are free, helping you correct a purchase without unnecessary friction or unexpected return costs.
Guided Support
Our 24/7 support team can help confirm eligibility, review order details, explain next steps, and guide you through the process.
How The Process Works
We structure returns and exchanges around clarity. Instead of making customers search through unclear instructions, we keep each step focused: identify the item, confirm the reason, prepare the product, follow the provided instructions, and wait for the resolution to be completed after review.
Review Your Order
Locate your order information and confirm which item you would like to return or exchange. This helps our team understand the request clearly from the beginning.
Confirm The Reason
Let us know whether the item was not the right fit, arrived with an issue, needs to be exchanged, or no longer matches your workspace needs.
Prepare The Product
Place the item back with its original packaging and included materials when available. This helps keep the review process efficient and complete.
Follow The Instructions
Once your request is reviewed, our team will provide the next steps for returning or exchanging the eligible item.
Receive Your Resolution
After the item is received and reviewed, we will continue with the approved refund, replacement, or exchange based on your request and eligibility.
Eligibility & Item Condition
To keep returns fair and consistent, eligible products should be sent back in a condition that allows our team to verify the item properly. For Novafinity products such as notebooks, pens, sticky notes, desk mats, pen holders, reading stands, alarm clocks, mechanical keyboards, and USB hubs, the most important details are cleanliness, completeness, and original condition.
- Items should be unused or in the same condition received, without signs of heavy wear, damage caused after delivery, or missing core components.
- Original packaging, tags, inserts, accessories, product manuals, protective covers, and included parts should be returned when available.
- For desk technology such as keyboards or USB hubs, all included cables, attachments, and product materials should be included for review.
- For writing and paper products, returned items should be clean, unused, unmarked, and not partially consumed or altered.
- If an item arrives damaged, incorrect, or incomplete, contact our team with order details so we can review the issue and guide the right resolution.
Return Ready Details
Keep the product, packaging, and included materials together so your return or exchange can be reviewed without delay.
Original packaging helps protect the item and supports faster review.
Accessories, cables, inserts, and manuals should be included when applicable.
Refunds, Exchanges & Special Cases
Different requests may require different handling, but the goal stays the same: a clear and practical resolution.
Return Review First
Refunds are handled after the returned item is received and reviewed. Once the return is approved, the refund will be processed back through the original payment method according to payment provider timing.
Better Fit Support
Exchanges are helpful when an item is not the right match for your setup but you would still like a replacement or alternate eligible product. Availability may depend on current stock.
Issue Resolution
If your item arrives damaged, incorrect, or missing a required part, reach out with your order details and a clear description so our support team can review the situation properly.
Complete Materials
For items such as reading stands, alarm clocks, mechanical keyboards, and USB hubs, please return all included components so the product can be reviewed as a complete item.
Unused Condition
Notebooks, sticky notes, and similar paper essentials should be unused, unmarked, and clean. Partially used paper goods may not qualify for standard return review.
Discounted Orders
Items purchased with automatic discounts or selected promotional savings are reviewed under the same eligibility standards unless a specific product page states otherwise.
Helpful Questions
These answers are designed to make the return and exchange process easier before you contact support.
Before You Begin
Please review your delivery date, product condition, and included materials before starting a return or exchange. Keeping your order details ready helps our team support you faster and keeps the process organized from the first message.
How long do I have to return or exchange an item?
Are returns and exchanges free?
What condition should my item be in?
Can I exchange an item instead of returning it?
What should I do if my order arrives damaged?
When will my refund be completed?
Need Help With A Return?
If you need support with eligibility, item condition, an exchange request, a damaged product, or next steps for your order, our team is available 24/7. Please have your order details ready so we can review your request clearly and guide you toward the right resolution.