Payment Policy
At Novafinity, payment should feel as clear and composed as the workspace products we offer. This Payment Policy explains how orders are charged, which payment expectations apply at checkout, how discounts are handled, and what customers can expect when a payment is declined, verified, refunded, or connected to a return. Our goal is to keep every purchase straightforward, secure, and easy to understand before an order is completed.
All product prices, order totals, discounts, shipping charges, and applicable taxes are displayed and processed in U.S. dollars.
Payment details are entered through a protected checkout flow and reviewed before the order is placed.
Our customer support team is available at any time for payment, order, or billing questions.
Clear From Checkout
Order totals, discounts, and payment steps are designed to stay readable before the final purchase is submitted.
Order
Transparent Totals
Customers can review item pricing, discounts, shipping, taxes, and final order totals before payment is completed.
Practical Support
Questions about billing, payment status, or order confirmation can be directed to our support team at any time.
How Payment Works
Payment is collected at checkout when an order is placed. Before completing checkout, customers can review the selected products, quantities, shipping information, available discounts, estimated taxes, and final order total. Once payment is successfully submitted, an order confirmation is sent using the contact information provided during checkout.
Review Your Cart
Customers should confirm product names, quantities, shipping details, billing information, discount visibility, and the order total before completing payment. This helps prevent avoidable changes after the order has been submitted.
Complete Secure Checkout
Payment information is entered during checkout through a protected payment flow. Novafinity does not ask customers to send full card numbers, payment passwords, or sensitive payment credentials through email or messaging.
Receive Confirmation
After a payment is accepted, customers receive an order confirmation. If confirmation does not appear, customers should check the email address used at checkout and review spam, promotions, or filtered inbox folders.
Checkout Method Guidelines
Available payment options may appear at checkout based on customer location, device, payment provider availability, and checkout settings.
Card Payments
Customers may use eligible credit or debit cards when available at checkout. The billing information entered should match the payment method records to reduce the chance of payment review, delay, or decline.
- Credit card checkout
- Debit card checkout
- Billing address review
- Order total confirmation
Express Checkout
Digital wallet and express checkout options may be shown when supported. Availability can depend on browser, device, customer region, and the payment options active at the time of purchase.
- Available methods shown at checkout
- Device-based eligibility
- Faster checkout when supported
- Final total shown before purchase
Offline Payments
To keep order processing clear and trackable, Novafinity does not accept cash on delivery, personal checks, money orders, direct bank transfer requests by message, or payment details sent outside checkout.
- No cash on delivery
- No personal checks
- No emailed card details
- No manual payment requests
Customers can review checkout details before submitting the final order.
Refunds, discounts, and billing questions follow clear store guidelines.
Protected Payment Handling
We take payment clarity seriously. Customers should only submit payment information through the official checkout page. Full card details are not displayed to Novafinity after payment, and customers should never share sensitive payment credentials outside the checkout process. In some cases, an order may be reviewed to help protect the customer, the store, and the payment method holder.
Secure Entry
Payment details should be entered only through the secure checkout flow, never through email or informal messages.
Billing Match
Incorrect billing details may cause a decline, failed authorization, or additional order review.
Fraud Review
Some orders may require verification if payment activity, address information, or order behavior appears unusual.
Customer Safety
We may cancel or hold an order if payment cannot be verified or appears inconsistent with checkout details.
Discounts, Taxes, And Refunds
Payment totals may include product price, applicable discounts, taxes where required, and any order-related adjustments shown at checkout. Novafinity offers free shipping on all products, and eligible discounts are designed to apply automatically when conditions are met. Refunds are handled according to the related return, exchange, cancellation, or order issue process.
15% Subscriber Discount
Email subscribers receive an automatic 15% sitewide discount after successful subscription. No code is required, and the offer is not limited to first orders only.
20% Selected Offers
Selected promotional products may receive an automatic 20% discount during featured store events. Eligibility is shown through checkout when active.
Taxes And Totals
Applicable taxes may be calculated based on order details, shipping location, and checkout requirements. The final total appears before payment is submitted.
Failed Payments
If payment is declined, the order may not be completed. Customers can review billing details, contact the card provider, or try another available method.
Refund Timing
Once a refund is approved and processed, the time it takes to appear may vary depending on the bank, card issuer, or payment provider involved.
Return Connection
Eligible refunds are connected to our 30-day free returns and exchanges policy. Returned items must follow the store’s return process before refund approval.
Payment Questions
If you have a question about a payment attempt, order confirmation, discount visibility, billing detail, refund status, or checkout issue, our support team can help review the situation. Please include your order number when available so we can locate the purchase more efficiently.